WIN111 Privacy Policy — Protection of Your Personal Data

This Privacy Policy applies to all users of the WIN111 platform, including the official website, mobile app, and any related services provided by WIN111. By using our services, you agree that WIN111 may collect, process, and store your personal data in the manner described in this policy.

WIN111 is the data controller responsible for determining the purposes and means of processing your personal data. We are committed to ensuring that all personal data we collect is used lawfully, fairly, and transparently, and is protected by appropriate security measures.

This policy should be read together with Terms and Conditions and Responsible Gaming Policy which form part of the overall agreement between you and WIN111.

WIN111 collects various types of personal data to enable us to provide you with a safe and efficient service. The data collected includes:

WIN111 collects your personal data through various methods depending on how you interact with our platform:

• Account Registration: When you create a new account, you provide personal information such as your name, email address, phone number, and other details required in the registration form.
• Identity Verification Process (KYC): During the KYC process, you upload verification documents such as a copy of your MyKad, bank statement, or other documents requested by the win111 verification team.
• Financial Transactions: When you make a deposit or withdrawal, we collect transaction information including the amount, payment method, and your bank account or e-wallet details.
• Platform Activity: We automatically record technical information such as your IP address, device type, web browser, and usage patterns while you browse and use WIN111 services.
• Communications: When you contact our customer support team via email, live chat, or phone, we record the content of that communication for reference and service improvement purposes.
• Cookies & Tracking Technologies: WIN111 uses cookies and similar technologies to collect information about how you interact with our platform (see Section 7 for further details).

WIN111 only uses your personal data for lawful and transparent purposes. The primary purposes for which we collect and process your data are as follows:

• Service Provision: To process your account registration, grant you access to games and services, and handle your deposit and withdrawal transactions quickly and securely.
• Identity Verification & KYC: To verify your identity and confirm that you meet the legal requirements to use online wagering services, as well as to comply with anti-money laundering laws.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, duplicate accounts, bonus abuse, and any violations of our Terms and Conditions.
• Communications: To send you important notifications related to your account, transaction confirmations, promotional updates, bonus offers, and relevant service information.
• Service Improvement: To analyze usage patterns and customer feedback in order to continuously improve the user experience, platform interface, and quality of our services.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including the retention of transaction records and responding to lawful requests from relevant authorities.
• Marketing: To send you personalized promotional information and offers based on your preferences and behavior (you may opt out of marketing communications at any time).

WIN111 does not sell, rent, or trade your personal data to any third party for their marketing purposes. However, we may share your data with certain third parties in limited circumstances as follows:

• Service Providers: We work with trusted third-party service providers to help us operate the platform, including payment providers (for processing deposits and withdrawals), game providers, hosting services, and data storage providers. All such providers are bound by strict confidentiality agreements.
• Legal Requirements: WIN111 may disclose your data if required by law, court order, or a lawful request from relevant law enforcement authorities or regulatory bodies.
• Fraud Prevention: We may share information with fraud prevention agencies and relevant authorities to detect and prevent fraudulent activity, money laundering, or other legal violations.
• Change of Ownership: Should win111 be involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. You will be notified in advance of any such change of ownership.

WIN111 implements a range of technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or unauthorized alteration:

• 256-bit SSL Encryption: All communications between your device and win111's servers are protected with 256-bit SSL encryption — the same security technology used by major banks in Malaysia.
• Strict Access Controls: Only authorised WIN111 staff with a legitimate business need may access your personal data. All staff are bound by strict confidentiality obligations.
• Firewall & Network Protection: Our servers are protected by multi-layered firewalls, intrusion detection and prevention systems (IDS/IPS), and 24/7 security monitoring.
• Sensitive Data Encryption: Sensitive information such as passwords and financial details is encrypted in our database using robust encryption algorithms.
• Regular Security Audits: WIN111 conducts regular security audits and penetration testing to identify and address any potential security vulnerabilities.
• Data Backup: Your data is automatically and regularly backed up to ensure rapid recovery in the event of any unexpected incident.

While we take all reasonable steps to protect your data, no security system is 100% secure. You also play an important role in protecting your account by not sharing your password, using a strong password, and enabling two-factor authentication (2FA) where available.

WIN111 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login, security, and remembering your preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how users interact with our platform by collecting anonymous data about the most frequently visited pages and error messages received.
• Functional Cookies: Allows the platform to remember your preferences (such as language, currency, and display settings) to provide a more personalized experience.
• Marketing Cookies: Used to track visitors across websites in order to display relevant advertisements and engage users. These cookies require your consent.

You can manage cookie settings through your web browser. However, if you choose to block or delete cookies, some parts of the WIN111 platform may not function properly.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of these rights, please contact our privacy team at [email protected]. We will process your request within the timeframe stipulated by the PDPA (typically within 21 days from the date the request is received).

WIN111 retains your personal data only for as long as necessary to fulfill the processing purposes stated in this policy, or as required by applicable law.

• Active Account: While your account is active, we retain all data necessary to provide services to you and to fulfill our legal obligations.
• Inactive Account: If your account has been inactive for an extended period, we may archive your data and restrict access to it for authorised staff only, for compliance purposes.
• Closed Account: Following account closure, we retain transaction records and certain data for a minimum period of 6 years in accordance with anti-money laundering legislation and financial regulatory requirements.
• Legal Obligations: Certain data may need to be retained for a longer period if required by law, court order, or for the resolution of legal disputes.

Once the retention period has ended and there are no longer any valid legal or business obligations to retain such data, we will securely delete or anonymize your personal data.

WIN111 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Any amendments will take effect immediately upon the latest version being published on this page.

We encourage you to review this policy periodically to stay informed of any changes. If we make significant changes that affect how we process your personal data, we will notify you via in-platform notifications, email, or other appropriate means before those changes take effect.

Your continued use of the win111 platform following any amendments to this Privacy Policy will be deemed as your acceptance of the revised policy. If you do not agree with the changes, you should stop using our services and close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or how WIN111 handles your personal data, please contact our Data Protection Officer: